Services Offered
Services Offered
Nova is staffed by a multidisciplinary team that includes Clinical Coders, GP Assistants, Care Coordinators, GPs, Advanced Nurse Practitioners, Clinical Pharmacists, and Pharmacy Technicians. We adhere to the latest guidelines and best practice measures, ensuring our services are standardized around three key pillars: safety, efficiency, and cost-effectiveness. Recognizing that each practice may face its unique challenges, we also offer bespoke solutions to address these effectively. Furthermore, our services are delivered by staff who meet the ARRS (Additional Roles Reimbursement Scheme) funding criteria, ensuring alignment with current healthcare funding structures.
Services Offered
Nova is staffed by a multidisciplinary team that includes Clinical Coders, GP Assistants, Care Coordinators, GPs, Advanced Nurse Practitioners, Clinical Pharmacists, and Pharmacy Technicians. We adhere to the latest guidelines and best practice measures, ensuring our services are standardised around three key pillars: safety, efficiency, and cost-effectiveness. Recognising that each practice may face its unique challenges, we also offer bespoke solutions to address these effectively. Furthermore, our services are delivered by staff who meet the ARRS (Additional Roles Reimbursement Scheme) funding criteria, ensuring alignment with current healthcare funding structures.
Clinical Correspondence Workflow Services - NovaDoc
We have designed a variety of services under NovaDoc that recognize and meet the unique needs of organizations of all sizes. Whether supporting an individual practice, PCN, Federation or ICB, Nova’s considerable experience processing millions of clinical documents has enabled a finetuned, standardized approach that ensures consistent, safe processes and the best outcome for the patient.
Ongoing document processing - a streamlined approach to free up GP time by reducing the pressure posed by clinical correspondence. Nova uses a tried and tested structure to process clinical documents on a weekly basis utilising a standardised method that promotes consistency throughout primary care. Fully integrated administrative and clinic support aims to alleviate up to 80% of the clinical correspondence workload for organisations using a standard package and up to 98% on the highest package.
Backlog clearance Service - Nova understands that increasing demands on GP time, annual leave and unplanned sickness can create backlogs that require additional support to clear. Our workflow backlog service is to bring you back up to date.
Clinical Summarisation Support – Nova offers an efficient method for the summarisation of patient records including those found within Lloyd George envelopes. This service has been designed in line with the target set by the NHS for digitising patient records with a key aim to improving patient safety.
Code Amendment Support – whether because of human error, fluid QOF requirements or data cleansing, Nova is available to support with the bulk amendment of codes in line with any change in expectations.
Clinical Support Services - NovaClinic
Nova's “one team approach” integrate experienced clinicians within the day to day running of your organization. Whether it's handling clinical administrative tasks or running specialized clinics, our team are dedicated to ensuring patient care remains at the forefront. Experience the difference with NovaClinic, where patient care and practice support go hand-in-hand.
Long term conditions Clinic - A comprehensive clinic providing proactive management of chronic conditions such as hypertension with thorough reviews, medication adjustments, sick day guidelines, lifestyle advice, and follow-up arrangements. Clinicians provide invaluable clinical support when it is most needed.
Triage/Minor Ailments Clinic - an adaptable remote clinic, offering diverse and bespoke services from online consultation triage, on-call support to telephone clinics, with a proven track record in delivering innovative healthcare solutions tailored to the clinical needs of practices.
Fit Note Clinic - Operating daily, this clinic offers a structured approach with flexible slots to meet practice needs. Standout features include a standardized model handling over 95% of fit note requests independently, emphasizing personalized support for a smooth return to work when appropriate.
Bespoke Clinics – We can create bespoke clinic setups tailored to your organization’s needs run by appropriately qualified clinicians.
Pharmacy Services - NovaMed
Skilled Pharmacists, Pharmacy Technicians and Prescription Clerks work alongside your surgery, adeptly handling an array of medication-related tasks. Our NovaMed team ensures that every aspect of medication management is addressed with precision and patient safety in mind. Experience the NovaMed promise, where every prescription is more than just a medication – it's a patient centred commitment to excellence.
Pharmacy Technician Support - Our Pharmacy Technician Service aims to assist GP practices in efficiently managing medication-related queries. The service covers a broad spectrum of tasks including reviewing medication requests, addressing stock shortages with alternative solutions, synchronizing medications and medication reconciliation. Any prescriptions facilitated through this process are signed by the respective practice's GP or designated clinician, ensuring oversight and due diligence. Nova staff use AccuRx for essential communication, ensuring clear and precise dialogue when required.
Medication Reviews - Our medication review service offers both notes reviews and telephone consultations. Our telephone reviews assist you in achieving structured medication review targets. If additional prescribing requirements arise, our team includes prescribing pharmacists who can fulfil them efficiently.
Medicines Optimization and Targets - Our services are customizable to meet the specific requirements of your organization. We offer support with drug monitoring recalls, audits, prescribing incentive schemes, and quality improvement projects. This bespoke service is aimed at achieving targets while promoting cost-effective prescribing and optimizing medication usage.
Tailored Services - NovaBespoke
Free Consultation and Analysis - To explore any of our services or discuss the possibility of a tailored solution for your organization. We prioritize a collaborative approach and will arrange an Initial Meeting to delve deeper into your needs. Following the discussion, we can arrange for a Lead Pharmacist or Lead Clinician to explore further and provide a bespoke analysis report, offering insights into your current practice foundations and potential service outcomes.
Partnerships
At Nova, our 'helping hand' ethos isn't just a motto; it's the bedrock of all we do. We understand the unique challenges of primary care because we're immersed in it every day. This deep insight makes us the ideal partner to craft tailored solutions for specific needs. Whether you're an individual practice, PCN, Federation or ICB, we've successfully executed both short-term and long-term bespoke projects. With our commitment to understanding and our grounding in primary care, we ensure you never feel alone in addressing challenges. Let Nova be your guiding hand, bridging the gap between challenge and solution. Navigating the intricate landscape of the NHS can be a daunting challenge for many service and tech providers. We harness our strong relationships with practices, PCNs, and ICBs to bridge this gap. If you have an innovative solution poised to benefit the NHS but are facing hurdles in reaching the right audience, we are here to partner with you. Together, we can ensure that transformative services and technologies seamlessly integrate into the very heart of primary care.
HealthTech and Technology
Drawing from our extensive clinical and administrative expertise, we recognize the potential of technology to redefine the future of healthcare. We are committed to developing cutting-edge digital tools that resonate with our three core pillars: Safety, Efficiency, and Cost-Effectiveness. We're not just creating technology; we're shaping solutions tailored to healthcare needs. If there's a technological advancement you envisage for your practice, we're eager to collaborate and bring your vision to life. Reach out and let's innovate together.
"The positive impact made on our customer's organizations through receiving services and support by Nova."
Working with Nova has freed up the time for our own staff to take on other jobs. It is good that in times of sickness we have continuity of coding.
Having received the "premium" service for the last year we cannot believe how much it has helped both the admin and clinical workload. We have saved 3 full days and clinicians are only getting about 15 letters per week compared to the 100s from before working with Nova. We have actually now successfully used Nova as a selling point for our own in house recruitment.
Working with Nova has enabled a reduction in clinical admin time and allowed staff to focus on provision of care.
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